Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
We collect information you provide directly: name, email, phone number, company information, and payment details. We also collect usage data automatically: IP address, browser type, pages visited, and feature usage through cookies and similar technologies.
2. How We Use Your Information
We use your information to: provide and maintain the Service; process transactions and send related notices; send marketing communications (with your consent); improve and personalize the Service; comply with legal obligations; and detect and prevent fraud.
3. Data Sharing
We do not sell your personal information. We share data only with: service providers who assist in operating the platform (payment processors, SMS providers, hosting); legal authorities when required by law; and business partners with your explicit consent.
4. Lead Data Processing
Lead data you upload or import is processed solely to provide the Service. We act as a data processor on your behalf. You remain the data controller and are responsible for ensuring you have appropriate consent to share lead information with us.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and monitoring. While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your account data for the duration of your subscription plus 30 days. Lead data is retained per your account settings. You may request deletion of your data at any time by contacting us. Some data may be retained as required by law.
7. Your Rights
Depending on your location, you may have the right to: access your personal data; correct inaccurate data; delete your data; port your data to another service; restrict or object to processing; and withdraw consent. Contact us to exercise these rights.
8. Cookies
We use essential cookies for Service functionality, analytics cookies to understand usage (you can opt out), and marketing cookies only with your consent. You can manage cookie preferences through your browser settings.
9. International Transfers
Your data may be processed in Canada and the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@krowleadrecovery.com or Krow Lead Recovery Inc., Toronto, ON, Canada.