Terms of Service
Last updated: January 1, 2026
1. Acceptance of Terms
By accessing or using the Krow Lead Recovery platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
Krow provides automated lead recovery, messaging, review management, and compliance tools for home service businesses. The Service includes web-based software, APIs, SMS/email messaging capabilities, and related support services.
3. Account Registration
You must register for an account to use certain features of the Service. You agree to provide accurate information and keep your account credentials secure. You are responsible for all activities under your account. You must notify us immediately of any unauthorized use.
4. Subscription & Billing
Paid plans are billed monthly or annually as selected. All fees are non-refundable except as described in our 30-day money-back guarantee. We reserve the right to modify pricing with 30 days written notice. Downgrades take effect at the next billing cycle.
5. Acceptable Use
You agree not to use the Service to: send unsolicited messages in violation of applicable law; transmit harmful, threatening, or illegal content; interfere with or disrupt the Service; attempt to gain unauthorized access to any systems; or resell the Service without authorization.
6. Messaging Compliance
You are responsible for ensuring your use of SMS and email features complies with all applicable laws including TCPA, CAN-SPAM, CASL, and state-specific regulations. Krow provides compliance tools but does not guarantee compliance — you remain solely responsible for your messaging practices.
7. Data & Privacy
Your use of the Service is also governed by our Privacy Policy. You retain ownership of your data. We process your data only as necessary to provide the Service. You grant us a limited license to use your data solely for Service delivery and improvement.
8. Intellectual Property
The Service, including its design, features, and content, is owned by Krow Lead Recovery Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.
9. Limitation of Liability
To the maximum extent permitted by law, Krow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
10. Termination
Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease. We will retain your data for 30 days after termination, after which it will be permanently deleted unless required by law.
11. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use after changes constitutes acceptance.
12. Contact
Questions about these Terms? Contact us at legal@krowleadrecovery.com or Krow Lead Recovery Inc., Toronto, ON, Canada.